Payment & Shipping

Payment Options

We accept Credit Card, Direct Deposit, Bank Cheque or Money Order as payment for goods purchased. You will be given an option to select the method of payment at Checkout.

Credit Card Payments (Paypal)

We accept credit card payments from Visa and  MasterCard which are processed through the Paypal service. This is an encrypted server done by a third party, which allows complete privacy of your transactions. Please select the Paypal option during checkout to pay by credit card.

Direct Deposit

We accept direct deposit payments into our Westpac Bank Account. Details will be provided via email once you have placed your order. Please be aware that Internet Bank Transfers can take one to two working days to appear in our account. Your order will be packed and ready to go as soon as your payment shows in our account.

Account Name: Scrapboutique
BSB: 032513     
Account Number: 211942

Bank Cheques and Money Orders

We accept bank cheques and money orders, made out to ScrapBoutique, as payment.  Simply select this option when you are completing your order and we will send payment information via email once you have placed your order. Please remember to allow 2-5 working days for us to receive your bank cheques/money order, and then another 5 working days for it to be cleared through our bank account.  Your goods will be sent as soon as the cheque/money order clears. 

You can post your Bank cheque or money order to:

ScrapBoutique, 2 Ludwig Ct. Valentine. NSW 2280

When you are paying by direct deposit, bank cheque or money order, please be aware that goods are not shipped until the funds have been fully received. If we have not received the payment within seven working days of placing the order we will send you a friendly reminder via email.  If you have changed your mind email to let us know, then the transaction will be cancelled and the products placed back into the shop. This allows for other customers to purchase the products.

Postage Fees

Orders are sent via Australia Post with a flat fee of $6.50 applying to all orders within Australia. This rate is heavily subsidised by ScrapBoutique. We make every effort to get all orders away the same/next day. Registered post is available upon request for an additional charge of $2.60.  If you wish to use this service please select this “registered post” option when completing your order. This means that your order is insured against loss or damage in transit. 
** Please note that bulky items such as Totes, some storage items, and multiple albums will attract an additional postage fee. You will be contacted before delivery with the details.

International Shipping is also available. Please email us if you require a shipping quote. Postage costs to New Zealand have been reduced. Postage cost for NZ orders up to $60au is now $10au. Orders over $60 are now $15 au postage.

Delivery Details

Once your payment is received, our aim is for a 24 hour turn around of receiving, packaging and posting your order. If your order is placed, and payment received before Midday (est) on any working day, I will do my best to ship it that day. All orders placed after Midday or on weekends will be shipped the next working day. If for some reason we are unable to post your order within this time frame (eg. extremely busy periods), you will be notified by email as soon as possible.

Delivery times may vary according to the efficiency of courier services. Extreme care is taken when packaging your order, however as we cannot be held responsible for orders once they are with Australia Post, we recommend that you select to have your order sent via Registered Mail.  This way your parcel can be tracked and items are insured for up to $100 against damage or loss.

At ScrapBoutique we wish to maintain a  good reputation among our customers by only offering in stock products. We make every effort to keep our website up to date on stock quantities. All items seen on the ScrapBoutique website are in stock and ready for immediate shipment. Items are not backordered.  However, in the event that a product you have ordered is unavailable at the time of processing, we will contact you by email before the order is packed, giving you the option to choose a replacement item or receive a refund.

Refunds and Returns

If you are not completely happy with your order notify us within 48 hours of receiving your order and we will do our best to correct the situation.  We are happy to issue a refund or exchange any product that is faulty. Where possible, please keep product in original packaging. You are responsible for shipping costs of all returns which must be received within 21 days. Damaged parcels should be reported to Australia Post who will provide a claim form upon request.

Pricing

All prices are in Australian dollars (AUD) and include GST.