EXPRESS SHIPPING:

1-3 Business Days (After Dispatch) to Metro Areas – from $11.95
Some Other Areas: 3-5 days.

Startrack Premium / Aust Post Express



 

STANDARD SHIPPING

3-10 business days to most areas – starting from $7.95.
Australia Post – Regular Parcel Post Satchels.

BULKY ITEM DELIVERY:

1-10 days to most areas – RATES VARY BY POSTCODE.
Shipping Cost may be invoiced prior to Shipping.
 

SEE BELOW FOR MORE DETAIL

 

Order Turnaround
Most orders are Dispatched within 2-3 business days. Any unusual delays are usually posted on our Facebook page.

Express Shipping
Rate calculated on size and weight of parcel.

We will choose the quickest and cost effective method of shipping, so that Orders to Metro areas and some major Regional centres should be received within 1-3 Days After Dispatch from the Boutique. This service may take 3-5 business days to some other rural areas Australia wide.

Orders with a PO Box or Parcel Collect/Locker as the shipping address will ship with Australia Post regardless of shipping option chosen at checkout. Standard Parcel Post delivery times will apply.

*excludes bulky items and orders over 5kg (please see Signed and Bulky Shipping below).

 

Standard Shipping
Regular Parcel Post. Rate calculated on size and weight of parcel. We do not offer Express Post through this service.
If you need Express shipping, please use the EXPRESS SHIPPING option.

Orders with a Post Office Box or Parcel Collect/Locker as the shipping address will ship with Australia Post. Standard Australia Post delivery times will apply. Not an Express Service.

 

BULKY ITEM DELIVERY
Rates may need to be quoted prior to Shipping
Bulky items can include Large Storage Items, multiple Albums, some Tools etc. Most of our Bulky items are shipped to you for our standard shipping cost, however some Bulky items (greater than 5kg satchel in size or weight) can attract higher shipping fees starting from $19.95. These shipping fees are based on the size and weight of the order and any shipping charges required will be reflected during checkout. Occasionally we may contact you to discuss best shipping service for you.
Estimated delivery time for bulky orders is 1-7 days (can be 7-14 days for very rural areas). We try to always use the most economical service for customers for Bulky Parcels.

 

SMALL ITEM DELIVERY (NO TRACKING)
CONTACT US Prior to Checkout.
Orders containing 1 small item, able to be posted in a regular Envelope.
Contact Us prior to checkout for instructions.

 

Note – Extreme care is taken when packaging your order. We cannot be held responsible for orders once they are with the shipping company. You are able to track your parcel at the shipping company’s website. Please direct any delivery enquiries to the Shipping company first. You are also welcome to Contact Us at chitchat@scrapboutique.com.au

 

REFUNDS & RETURNS

If you find an error in your order, please notify me within 48 hours of receiving your order and we will do our best to correct the situation. 
Faulty Items can only be accepted within 30 days of receiving your order. Customers who wait more than 30 days to notify us of faulty items, should contact the manufacturer directly. Where possible, please keep product in original packaging.
You are responsible for shipping costs of all returns and replacements.
Damaged parcels should be reported to shipping provider who will provide a claim form upon request. Refunds will NOT be given for a ‘Change of Mind’.

Returns Address
ScrapBoutique
2 Ludwig Ct.
Valentine. NSW 2280